1. Introduction

Welcome to Lumor. These Terms and Conditions (“Terms”) govern your use of our website located at lumorclothing.com (the “Site”), and your purchase of goods through the Site. By accessing, browsing, or using this Site, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use the Site.

We reserve the right to modify or revise these Terms at any time. You should review these Terms periodically for any changes. Continued use of the Site after any such changes constitutes your acceptance of the new Terms.

2. Business Information

Lumor is a registered business under Dutch law. For the purposes of these Terms, “we,” “our,” or “us” refers to Lumor Clothing.

• Business Name: Lumor
• Legal Business Name: TimVK
• Chamber of Commerce: 92841694
• Registered Address: Einsteinstraat 4, 6132 GX Sittard, Netherlands
• Email: support@lumorclothing.com

3. Use of the Website

By using this Site, you represent that you are legally capable of entering into binding contracts and that you are at least 18 years old. If you are under 18 years old, you must have the consent of a parent or guardian to use our Site.

You agree to use this Site only for lawful purposes and in accordance with all applicable laws and regulations. You shall not use the Site to engage in any conduct that is harmful, threatening, abusive, defamatory, or otherwise illegal.

4. Products and Services

We offer a range of products, including but not limited to clothing, accessories, and other related items (the “Products”). All Product descriptions, images, and prices are accurate to the best of our knowledge; however, we cannot guarantee that all descriptions and details are free from errors. We reserve the right to modify or discontinue any Products without notice.

The availability of our Products is subject to stock levels, and we may restrict the quantity of Products available for sale at our discretion.

5. Orders and Payment

By placing an order through our Site, you are offering to purchase Products in accordance with these Terms. All orders are subject to acceptance by us. Once we confirm your order and send you an order confirmation email, a legally binding agreement is formed between you and Lumor.

We accept payment via various secure payment methods, including credit/debit cards, PayPal, and other payment processors. All payments are processed in euros (€), and the price of Products is inclusive of VAT, unless otherwise stated. Shipping costs and any applicable taxes or fees will be added at checkout.

6. Shipping and Delivery

We aim to process and dispatch orders promptly. Shipping times may vary based on your location and the delivery method selected. Estimated delivery times will be provided during checkout, though these are not guaranteed. Any delays caused by the courier or external factors are beyond our control.

We ship internationally, and additional shipping fees may apply to international orders. All customs duties and taxes are the responsibility of the customer, and we advise checking local import regulations before placing an order.

7. Returns, Cancellations, and Refunds

If you are not satisfied with your purchase, you may return the Product(s) within 14 days of receipt, provided the items are unused, in the original packaging, and in resalable condition. To initiate a return, please contact our customer service team at support@lumorclothing.com with your order details.

If the return is approved, we will process a refund to the original payment method. Shipping fees are non-refundable, and you will be responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., incorrect or damaged items).

We reserve the right to refuse returns if the Product has been used, damaged, or altered in any way.

8. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

9. Intellectual Property

All content on the Site, including but not limited to text, graphics, images, logos, videos, and other materials (collectively, "Content"), is the property of Lumor or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Site for personal use only. You may not reproduce, distribute, or modify any Content without our prior written consent.

10. Limitation of Liability

To the maximum extent permitted by law, Lumor shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Site or the purchase of Products, even if we have been advised of the possibility of such damages. Our total liability, whether in contract, tort, or otherwise, shall not exceed the total amount paid for the Products that gave rise to the claim.

11. Force Majeure

We shall not be held liable for any failure to perform our obligations under these Terms if such failure is caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, riots, pandemics, or other circumstances that are unforeseeable or beyond our control.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Netherlands. Any dispute, controversy, or claim arising out of or relating to these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts of the Netherlands.

If you have any concerns or complaints, we encourage you to contact us directly at support@lumorclothing.com so that we may attempt to resolve the issue amicably.

13. Changes to Terms and Conditions

We reserve the right to amend, update, or modify these Terms at any time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. It is your responsibility to check this page periodically for updates. Continued use of the Site after any changes constitutes your acceptance of the revised Terms.