1. Shipping Policy

At Lumor, we aim to provide reliable and timely delivery for all our customers. Please review our shipping policy for more details on delivery times, costs, and procedures.

Shipping Destinations

We currently ship to most countries worldwide. If your location is not supported at checkout, please contact us at support@lumorclothing.com for assistance.

Shipping Times

• Processing Time: Orders are typically processed within 1-3 business days after payment confirmation.
• Delivery Time: Delivery times vary depending on your location and chosen shipping method. Estimated delivery times will be displayed during checkout.

Shipping Costs

Shipping costs are calculated based on your location, order weight, and chosen shipping method. The total shipping cost will be displayed at checkout before completing your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.

Customs and Duties

International shipments may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in the order total.

2. Returns Policy

We want you to be fully satisfied with your purchase. If you are not completely happy with your order, please review our returns policy below for guidance on refunds and exchanges.

Eligibility for Returns

• Items must be returned within 30 days of receipt.
• Products must be unused, unworn, and in their original condition with all tags and packaging intact.
• Items marked as final sale are not eligible for return or exchange.

Return Process

To initiate a return, please follow these steps:

• Contact our support team at support@lumorclothing.com with your order details and reason for return.
• Our team will provide a return authorization number and instructions for sending your items back to us.
• Ship the items to the provided return address using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days and issued to your original payment method.

Exchanges

If you wish to exchange an item, please contact our support team to check the availability of the desired replacement. Exchanges are subject to stock availability and may take additional processing time.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@lumorclothing.com with photos of the damage. We will arrange for a replacement or refund at no additional cost to you.

3. Contact Information

If you have any questions or concerns regarding our Shipping & Returns Policy, please don’t hesitate to contact us:

Email: support@lumorclothing.com

Registered Address: Einsteinstraat 4, 6132 GX Sittard, Netherlands